File a Claim
We're here to help you through every step. Review the requirements below, then submit your claim.
Motorcar Claims Requirements
Prepare these documents for a smooth claims process
Know your requirements. File with confidence.
Core Requirements
Third-Party Property Damage
- • Police Report
- • Photographs of third-party property
- • Repair estimate for third-party
- • Proof of ownership of damaged property
Third-Party Bodily Injury/Death
- • Police Report
- • Original Medical Certificate
- • Medical receipts and hospital statement
- • Death/Birth Certificate (if applicable)
Theft Claims
- • Alarm Sheet from the police
- • Keys to the vehicle
Fully Paid Policy
Policy must be fully paid to process a claim
Timely Reporting
Inform insurer immediately, even if not at fault
Original Documents
Keep originals safe, submit photocopies
Motorcar Flood Claim Guide
Follow these critical steps when your vehicle is damaged by flooding
CRITICAL: Do NOT Start the Engine
Starting a flooded engine causes irreversible damage and leads to claim denial
Immediate Safety
- ⚠️ DO NOT start the engine — claim denial risk
- • Wait for water to subside, beware of hazards
- • Disconnect battery to prevent short circuits
- • Tow vehicle to accredited shop or safe location
Document Everything
- • Photos & videos from all angles (inside & out)
- • Record the waterline on the vehicle
- • Keep all receipts (towing, emergency repairs)
- • Get Barangay/Police/LGU flood certification
Report to Insurer
- • Contact insurer immediately (7–30 day window)
- • Get claim reference number & handler name
- • Verify "Acts of God/Nature" (AON) coverage
- ⚠️ Standard comprehensive may NOT cover floods
Never Start Engine
Claim denial risk
Check AON Coverage
Verify flood protection
Photo Evidence
Document waterline
File Within 7-30 Days
Don't delay reporting
Non-Motorcar Claims
Fire, Personal Accident, CGL, and other non-motor insurance claims
Be Prepared for the Unexpected
Know your basic requirements before filing a claim
Basic Requirements
- ✓Documentation: Photocopy of Insurance Policy, Official Receipt of premium payment, Endorsement (if any)
- ✓Incident Report: Notarized Affidavit of the accident
Fully Paid Policy
Must be fully paid to process
Timely Reporting
Inform insurer immediately
Fire / Property
Fire damage, natural disasters, and property losses. Submit basic requirements plus fire investigation report if available.
Personal Accident
Accidental injury or death. Submit basic requirements plus medical certificates, hospital receipts, and statement of account.
CGL & Casualty
Comprehensive General Liability, Surety Bonds, and other casualty claims. Submit basic requirements plus relevant supporting documents.
Claims Form
Fill out the form below and our team will get back to you within 24-48 hours
Need Help Filing Your Claim?
Our claims team is ready to assist you every step of the way.